I haven't received my order yet.

If your tracking is moving, give it the full delivery window first. If you still haven't received your parcel after 10 business days (UK and EU) or 14 business days (US), email hello@vove.co and we'll chase it with the carrier and sort it out.

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My tracking says delivered but I don't have it. I received a faulty, damaged or incorrect item. Can I cancel or change my order after placing it? How do I contact your team? How can I contact your team?

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